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Mirazul Islam Vuban
Birampur, Newmarket, Jashore Sadar, Jashore.
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Career Summary: Customer Experience Executive
Relationship Builder
A knack for building strong relationships and driving customer satisfaction.
Issue Resolver
Skilled in handling customer queries and resolving issues swiftly for seamless experiences.
Proactive Approach
Utilizes strong communication and problem-solving to enhance loyalty and retention, improving service processes.
Work Experience: GoZayaan Ltd.
Executive, Operations Department
Mar 2024 - Present
  • Analyzes data to find trends and issues.
  • Creates simple reports and charts for teams.
  • Supports operations with data-driven suggestions.
  • Monitors key metrics to help improve processes.
Work Experience: Digicon Technologies Ltd.
Customer Service Representative
Aug 2021 - Mar 2024
  • Answered calls about Nagad mobile financial services, providing clear help.
  • Verified customer details to solve account and transaction issues.
  • Assisted with payments, transfers, and checking transaction status.
  • Recorded case details and followed procedures for fast problem resolution.
  • Escalated complex issues and kept customers informed until solved.
Work Experience: Sheba.XYZ
Customer Service Representative
Jan 2021 - Jun 2021
  • Answers customer calls and helps with questions.
  • Makes outgoing calls to explain and sell services.
  • Communicates politely and solves issues quickly.
  • Records call details and updates customer records.
Educational History
1
Honors/Equivalent
National University | Management (Aug 2025)
2
H.S.C./Equivalent
Jashore Govt. College, Jashore | Business Studies (Jun 2019)
3
S.S.C./Equivalent
Sheela Roy Chowdhury Secondary School, Jashore | Business Studies (Jun 2017)
Skills & Expertise
Interpersonal Skills
  • Communication
  • Conflict Management
  • Teamwork
  • Time Management
Technical Skills
  • Computer Application
  • Excel
  • Data Entry
  • Inventory Management
  • Report Generation
Personal Details
Hobbies & Interests
Blogging/Vlogging
Gaming
Photography
Singing
Traveling
Language Proficiency
100%
Bangla
Native proficiency
90%
English
Fluent in reading, writing, and speaking
60%
Hindi
Conversational
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